Shipping & Delivery

At Annydecor, we work to ensure your shopping experience is practical, secure, and satisfying from start to finish. Below, you will find all the essential information about processing times, shipping methods, and delivery policies.

Processing Time

All orders go through a processing period of up to 3 business days, which includes verification, handling, and preparation for shipment. This period is not included in the transit time.

Delivery Time

After processing, the average delivery time is 7 to 15 business days, depending on the destination country, local logistics, and external factors such as high-demand seasons or unforeseen situations.

Important:

  • All deliveries include insured shipping, ensuring greater security for your order.

  • In case of delays caused by factors beyond our control (such as strikes, customs inspections, or weather conditions), our team will keep you informed.

Delivery Addresses

  • Please make sure to provide accurate and complete address details at the time of purchase. Incorrect information may cause delays or make delivery impossible.

  • We do not deliver to P.O. Boxes.

Shipping Fees

  • Shipping costs are calculated automatically at checkout, based on the delivery address provided.

  • During promotional campaigns, we may offer free shipping, subject to specific conditions previously announced on our website.

Important Notes

  • During major promotions or holiday seasons, delivery times may vary due to high demand.

  • If your order exceeds the estimated delivery time, our team will be available to track the issue and provide the best possible solution.

1. What is AnnyDecor?

AnnyDecor is a tabletop decor brand born from a passion for hosting and creating unforgettable moments. Our kits combine design, elegance, and warmth so every table tells a story — whether it’s Christmas or any special occasion throughout the year.

2. Are the products made by you?

We assemble the kits at AnnyDecor using pieces crafted by carefully selected partner suppliers. Each kit goes through our style curation and quality inspection before being packaged and shipped, ensuring beauty and perfection in every detail.

3. What comes in each kit?

Each kit includes a placemat (charger), a cloth napkin, and a napkin ring, thoughtfully combined by our team to create balanced and visually charming table settings.

4. Do you sell the items separately?

At the moment, we offer ready-to-style kits designed for convenience and harmony. Soon, we’ll be launching individual pieces and customizable combinations.

5. Are the products reusable?

Yes. All of our items are durable, easy to clean, and designed to be used for many occasions throughout the year.

6. How should I care for my products?

  • Napkins: Hand wash or use a gentle cycle, air dry, and iron at medium temperature.
  • Placemats (chargers): Wipe clean with a damp cloth and mild soap.
  • Napkin rings: Wipe with a dry cloth and store in a dry place.

7. Are the materials sustainable?

Whenever possible, we use natural fabrics, reusable fibers, and long-lasting metals. Our mission is to combine beauty, consciousness, and quality in every detail.

8. If I buy now, will it arrive before Christmas?

Yes! All orders are shipped in time for Christmas delivery.

9. Can I use the kits outside the holiday season?

Of course! The tones and textures of our kits are timeless and pair beautifully with different table styles — from Christmas gatherings to summer dinners.

10. How can I track my order?

As soon as your order is shipped, you’ll receive an email with the tracking number and a link to follow your delivery in real time.

11. Can I change the shipping address after placing my order?

Yes, as long as your order hasn’t been dispatched yet. Just contact us within 24 hours of purchase at support@annydecor.com.

12. Are the prices in U.S. dollars?

Yes, all prices on our website are listed in USD. For international purchases, the currency conversion happens automatically at checkout.

13. Can I exchange or return a product?

Yes. We accept exchanges and returns within 15 days of delivery, as long as the item is in perfect condition and has not been used.

14. What if my order arrives damaged?

Please contact us within 48 hours of receiving your order and include photos of the product. We’ll quickly resolve it with a replacement or refund.

15. Do the products come with a warranty?

Yes, all AnnyDecor items come with a 30-day warranty against manufacturing defects.

16. Are the product colors the same as in the photos?

Yes, we use real photography and natural lighting. However, slight variations may occur depending on your monitor settings or ambient lighting.

17. Can I use the kits outdoors?

Yes, but we recommend covered tables — prolonged exposure to sunlight or rain may affect the natural materials.

18. Where is AnnyDecor located?

We operate from the United States, with nationwide distribution and shipping to several countries across the Americas.

19. Is it safe to buy from you?

Yes. Our website uses SSL encryption, HTTPS certification, and verified payment methods. Your order and personal data are 100% protected.

20. How can I contact you?

📧 Email: support@annydecor.com